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- Please read our Terms and Conditions of Sale and register your agreement
here.
- The Sale cannot be completed unless you agree to the terms.
- Payment may be by secure credit and debit
card (Visa, Mastercard and Switch) transaction, by Paypal or by cheque.
- Delivery is by Royal Mail or carrier.
- Your details will be stored on a computer
according to the terms of the Data Protection Act 1998.
- We request your name, address and email (optional)
to enable us to provide you with an efficient after-sales service
but we WILL NOT pass your name and address to ANY third parties..
- No credit card details are stored anywhere
in our system so once your transaction has gone ahead there is no
record of your card details.
- All goods remain the property of this company
until payment is made in full.
- We reserve the right to refuse to supply goods.
- We will despatch most items within 3 working
days of receipt of payment. If items are out of stock we will order
them immediately and despatch as soon as we receive them. However,
we suggest that you allow up to 28 days for receipt of your goods.
Customers will be kept fully informed of the status of their order
should it take longer than 3 working days to despatch.
- If you are paying by cheque you will need
to allow time for the cheque to get to us and a further 5 working
days for it to clear, as we will not normally despatch goods until
we have received the funds.
- Delivery charges will depend on value of goods
ordered (see postage and delivery page, button on right hand side
of the site).
- If you wish to order from outside Europe please
contact us to discuss delivery costs and options.
- If an order has to be split then the second
despatch will be free of any further postage charges.
- In the occasional event of a product being
faulty or damaged when you receive it you can return it to us for
a full refund or a replacment item and we will refund the postage
costs..
- We always obtain a proof of posting certificate for packages
we despatch. On occasion packages may be delayed or lost
completely in the post. In these circumstances Royal Mail does not
officially recognise items as lost until 15 days after posting. If
your package does not arrive please let us know and we will help you
to try to trace it.
- We wish to inform you
that, in accordance with the Consumer Protection (Distance Selling)
Regulations 2000, you have a 'cooling off period' of seven days, starting
from when you receive your goods. You may return goods during this
period in unused saleable condition for any reason whatsoever for
a full refund of their value. We require
that you pay return postage to us and we will not refund the initial
P&P costs to you (even if no charge was made initially due to
the value of your order- in this case you will have to pay £3
postage).
- We will also usually (at our discretion) accept
items back within three months of purchase in an unused saleable condition
for a full refund (minus postage). If you wish to return something
beyond this please contact us to discuss this.
- If returning goods to us we suggest you get
a 'certificate of posting' (free of charge) from your post office
so that you can claim compensation from Royal Mail should the parcel
not reach us. We cannot be held responsible for any items lost in
the post.
- We reserve the right to change any advertised
price before you place an order.
- All products and services are subject to availability
and may be withdrawn at any time. If your order cannot be fulfilled
you will be offered an alternative or given a full refund.
- We will take all reasonable care, in so far
as it is within our power to do so, to keep the details of your order
and payment secure, but in the absence of negligence on our part,
we cannot be held liable for any loss you may suffer if a third party
procures unauthorised access to any data you provide when accessing
or ordering from our site.
- The first nappy and wrap of each brand (e.g.
first Fuzzi Bunz, Nature Babies Stuffables, Wonderoos, Motherease,
Sandy's or Tots Bots) bought by a customer will automatically be on
a trial basis. This means that if the nappy is returned to us within
one month of purchase in good usable condition the customer will be
refunded 70% of the purchase price. The customer will be responsible
for the cost of return postage, and is advised that you get a certificate
of posting from the Post Office. Each customer is entitled to one
trial nappy of each brand only. The refund is at our discretion based
on the condition of the nappy when it is returned: nappies returned
which have been damaged beyond use will not be refuded.
- No other goods other than stated above are
sold on a trial basis.
- We reserve the right to amend these Terms
and Conditions at any time.
- These Terms and Conditions do not affect consumer
statutory rights.
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