Telephone: 0845 094 2275 or +44 (0)1286 831847

Welcome to the new and modernised BabyKind website!

Terms and Conditions

  1. Payment may be by secure credit and debit card (Visa, Mastercard and Switch) transaction through WorldPay, by Paypal, by cheque, by debit or credit card over the phone or bank transfer.
  2. Delivery is by Royal Mail or courier.
  3. Your details will be stored on a computer according to the terms of the Data Protection Act 1998.
  4. We request your name, address and email (optional) to enable us to provide you with an efficient after-sales service but we WILL NOT pass your details to ANY third parties.
  5. No credit card details are stored anywhere in our system so once your transaction has gone ahead there is no record of your card details.
  6. All goods remain the property of this company until payment is made in full.
  7. We reserve the right to refuse to supply goods.
  8. We will despatch most items within 3 working days of receipt of payment. If items are out of stock we will order them immediately and despatch as soon as we receive them. However, we suggest that you allow up to 28 days for receipt of your goods. Customers will be kept fully informed of the status of their order should it take longer than 3 working days to despatch. If you are not happy with a delay we will be happy to offer you a full refund.
  9. If you are paying by cheque you will need to allow time for the cheque to get to us.
  10. Delivery charges will depend on value of goods ordered (see postage and delivery page).
  11. If you wish to order from outside Europe please contact us to discuss delivery costs and options.
  12. If an order has to be split then the second despatch will be free of any further postage charges.
  13. In the occasional event of a product being faulty or damaged when you receive it you can return it to us for a full refund or a replacement item and we will refund your return postage costs.
  14. We always obtain a proof of posting certificate for packages we despatch. On occasion packages may be delayed or lost completely in the post. In these circumstances Royal Mail does not officially recognise items as lost until 15 days after posting. If your package does not arrive please let us know and we will help you to try to trace it.
  15. We wish to inform you that, in accordance with the Consumer Protection (Distance Selling) Regulations 2000, you have a 'cooling off period' of seven days, starting from when you receive your goods. You may cancel your order during this period and return your items in unused saleable condition for any reason whatsoever. You will receive a refund of your full payment costs including delivery costs.
  16. When cancelling items within this 7 day period you will be expected to return the items to us within a reasonable time frame and pay for the postage to do so. We cannot accept responsibility for items returned with insufficient packaging if damage occurs in transit.
  17. We will also usually (at our discretion) accept items back within three months of purchase in an unused saleable condition for a full refund (minus postage). If you wish to return something beyond time this please contact us to discuss this.
  18. If returning goods to us we suggest you get a 'certificate of posting' (free of charge) from your post office so that you can claim compensation from Royal Mail should the parcel not reach us. We cannot be held responsible for any items lost in the post.
  19. We reserve the right to change any advertised price before you place an order.
  20. All products and services are subject to availability and may be withdrawn at any time. If your order cannot be fulfilled you will be offered a choice of an alternative or given a full refund.
  21. We will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from our site.
  22. The first nappy and wrap of each brand (e.g. first Fuzzi Bunz, Nature Babies Stuffables, Wonderoos, pocket nappy inserts, Wonder-Fulls, Motherease, Sandy's or Tots Bots, Minki, Bimble, Bumble, Diddy Diapers) bought by a customer will automatically be on a trial basis. This means that if the nappy is returned to us within one month of purchase in good usable condition the customer will be refunded 70% of the purchase price. The customer will be responsible for the cost of return postage, and is advised that you get a certificate of posting from the Post Office. Each customer is entitled to one trial nappy of each brand only. The refund is at our discretion based on the condition of the nappy when it is returned: nappies returned which have been damaged beyond use will not be refuded.
  23. No other goods other than stated above are sold on a trial basis.
  24. We reserve the right to amend these Terms and Conditions at any time.
  25. These Terms and Conditions do not affect consumer statutory rights.