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Ordering, postage charges, despatch and delivery
Despatch
Items ordered that are out of stock
Ordering from within the UK : delivery and payment
methods
Ordering from within Europe (but outside the UK):
delivery and payment methods*
Ordering from The Channel Islands (Jersey & Guernsey)*
Ordering from outside Europe*
Despatch
We send all orders the same working day (if placed before noon)
or the next working day. Because same or next day
despatch is usual we do not normally notify you when your order has
been despatched. In the case where a delay is likely or an item is out
of stock we will notify you of the estimated delivery time. If you urgently
need an item and want to check we can despatch it immediately, we are
happy for you to contact us before you place the order if you wish to.
If you pay by cheque we reserve the right to despatch your goods after
your cheque has cleared (please allow an additional five working days
for this).
Items ordered that
are out of stock
Although we are normally fully stocked of all products, occasionally
demand exceeds supply. If you order an item which is out of stock we
will notify you of the expected despatch date and send the item by then.
There is, of course, no extra charge for further
despatches if we temporarily run out of a product you choose. When
stock is low on a particular item it will show up as red in your shopping
cart. You may still order the product, but it may be temporarily out
of stock. In such cases all instock items will be despatched immediately,
and we will notify you of an expected date for the out of stock item.
Ordering an out of stock item will not delay the rest of your order
being despatched at all.
Ordering from within
the UK
Delivery
When ordering from the UK you may choose to have your items sent by
our standard delivery of express delivery:
Standard UK delivery: All parcels
under £100 will be sent by Royal Mail, all over £100 sent
by Parcelforce courier (2 days delivery). Expect parcels 1-3 working
days after placing your order.
Express UK delivery: All parcels
will be sent by DPD courier (24 hour delivery). Expect parcels on the
2nd working day after placing your order.
When ordering, please choose your delivery method
at the checkout. The costs of postage are
shown below. Postage costs to the Isle of Man, The Channel Islands and
non-mainland UK destinations are charged at the same rate as for the
UK.
UK Standard Delivery
| Invoice
total |
Postage
costs |
| Under £20 |
£1.00 |
| £20 up to £35 |
£2.00 |
|
£35 up to £75 |
£3.00 |
| £75 and over |
FREE |
UK Express Delivery
| Invoice total |
Postage costs |
| Under £20 |
£7.00 |
| £20 up to £35 |
£6.00 |
|
£35 up to £75 |
£5.00 |
| £75 up to £100 |
£2.50 |
| £100 and over |
£1.00 |
Payment
We can accept payment by Cheque, PayPal, Debit Card
(e.g. Switch) or Credit Card online (through the secure server at WorldPay),
by Debit Card or Credit Card over the phone or by Bank Transfer (details
given on request).
Ordering from within
Europe (but outside the U.K.)
Delivery / Entrega /
Livraison / Consegna
We are happy to deliver to the rest of Europe. The cost of postage is
slightly higher than in the U.K., so we make slightly higher postage
charges. This is reflected in the table of costs below, shown in Stirling
and with an approximate guide in Euro*. When ordering please state your
delivery method as standard European at the checkout.
| Invoice
total in £ Stirling |
Postage
costs in £ |
Invoice/order total in Euros* |
Postage costs in Euros* |
| Under £20 |
£2.00 |
< 22 Euros |
2.20 Euros |
| £20 up to £35 |
£3.00 |
22 - 38.50 Euros |
3.30 Euros |
|
£35 up to £75 |
£4.50 |
38.50 - 82.50 Euros |
4.95 Euros |
| £75 up to £135 |
£6.00 |
82.50 - 148.50 Euros |
6.60 Euros |
| £135 and over |
FREE |
> 148.50 Euros |
FREE/ 0 Euros |
*Important. For Orders going to Norway and Switzerland
you will be charged postage as above. However due to the unusually high
postage charges to these countries we may need to contact you and ask
for additioanl postage. If this is the case we will keep you regularly
informed.
* Please note that the order value and postage
costs given in Euros are based on the exchange rate of £1 Stirling
= 1.10 Euro. The exchange rate changes all the time and different payment
providers charge different exchange rates. We are therefore unable to
give the exact costs but this is chart will give you some idea of the
delivery costs for your order.
* ESP : Por favor note que los gastos de franqueo
y valor de orden dados en Euros están basados en el tipo de cambio
de Stirling de 1 libra esterlina = 1.10 euros. Los cambios de tipo de
cambio todo el tiempo y abastecedores de pago diferentes cobran tipos
de cambio diferentes. Somos por lo tanto incapaces de dar los gastos
exactos pero este es la carta le dará alguna idea de los gastos
de entrega para su orden.
* F : Notez s'il vous plaît que les prix
d'affranchissement et de valeur d'ordre donnés en Euros sont
fondés sur le taux de change de Stirling de £1 = 1.10 euros.
Les changements de taux de change tout le temps et les différents
pourvoyeurs de paiement chargent de différents taux de change.
Nous sommes donc incapables de donner les prix exacts mais c'est le
graphique vous donnera une idée des prix de livraison pour votre
ordre.
* I : Si prega di notare che il valore per le
spese di spedizione sono espressi in euro sulla base del tasso di cambio
di 1 sterlina Stirling = 1,10 Euro. Le modifiche del tasso di cambio
per tutto il tempo e prestatori di pagamento diversi responsabili differenti
tassi di cambio. Siamo quindi in grado di fornire il costo esatto, ma
questo è grafico vi darà un'idea dei costi di consegna
per il vostro ordine.
Payment / Pago / Paiement / Pagamento
Please note that if you are ordering from Europe we can accept payment
by Credit Card (through the secure server at WorldPay), PayPal or International
Bank Transfer (please email us for details).
ESP : Por favor note que si usted pide de Europa que podemos aceptar
el pago por la Tarjeta de Crédito (por el servidor seguro en
WorldPay), PayPal o Transferencia de Banco Internacional (por favor
envíenos por correo electrónico para detalles).
F : Notez s'il vous plaît que si vous ordonnez de l'Europe nous
pouvons accepter le paiement par la Carte de crédit (par le serveur
sûr à WorldPay), PayPal ou le Virement bancaire international
(envoyez-nous s'il vous plaît e-mail pour les détails).
I : Si prega di notare che se si sta ordinando dall'Europa possiamo
accettare il pagamento con carta di credito (attraverso il server sicuro
di WorldPay), PayPal o Bonifico Bancario (scriveteci per maggiori dettagli).
Ordering from within
The Channel Islands (Jersey & Guernsey)
Postage to Jersey and Guernsey is by Royal Mail, and the same postage
rates apply as for the UK. VAT is not chargable to purchasers resident
in the Channel Islands. Most of our products (real nappies and baby
clothing, bibs etc.) are Zero VAT rated in the UK so most of the time
there will be no VAT charge. If your order includes items that do attract
VAT in the UK (e.g. nappy buckets) this will automatically be added
to your order by our shopping cart. However the VAT you pay will be
refunded to you (via the method you paid) when your order is processed.
Alternatively you can contact us after you have made your order and
we will send you an ammened amount to pay and give instructions on how
to pay via your chosen method.
If you would like to order from outside Europe please
contact us first for a quote of the postage costs.
Please contact us if
you have any queries.