Guarantee & returns policy
We want your to be happy with your purchase and
make every effort to ensure that they reach you in perfect condition.
However we guarantee all our products against defects in materials and
workmanship for a month from receipt of the item. Please read the details
below for further information about returns of faulty items, non-faulty
items and trial nappies.
If you find that a product is defective please return
the item to us, along with a brief description of the problem, your
contact details and your receipt or order number if possible or, failing
that, the approximate date of purchase. We will offer you a refund or
exchange, including refunding reasonable costs of return postage, or
a replacement item with no hesitation.
Please note that we will not refund unreasonable postage costs.
We ask that you package the item in appropriate packaging e.g. if it
is to be posted by Airmail please use a lightweight envelope (not paper
as they rip), preferably a plastic mailing bag (you can reverse the
one we sent to you and re-use it), rather than a thick, heavy padded
bag. Nappies and other cloth items do not need to be sent in thick protective
mail bags. We are not able to pay for insurance of the item.
Returns, refunds and exchanges of non-faulty
We have a 'no quibble' returns policy. If you change your mind about
an item, you may return it unopened, unused, unwashed and in resaleable
condition within a reasonable amount of time for a refund of the cost
of the item or for exchange. We cannot refund the postage costs in these
circumstances and, if you qualified for free postage previously due
to the value of your order, we will also deduct postage at cost from
We are unable to refund or exchange
used or prewashed nappies or wraps, except when they qualify as an 'automatic
trial nappy' (i.e. the first of every type of nappy and wrap that
you buy from us is automatically on a trial basis. If returned in good
used condition within one month of receipt of the item we will, at our
discretion, refund you 70% of the purchase cost). It is therefore a
good idea to try one or two nappies before washing all your nappies.
We will refund 70% of the first of any nappy or wrap purchased as this
Guarantees on specific items
Some items carry a manufacturer's waranty. Fuzzi Bunz have a one year
guarantee on poppers. If you find a broken popper within a year of purchase
please return it to us with a note expalining the situation and your
contact details . Please include your receipt or order number if possible
or, failing that, the approximate date you made the purchase so we can
locate your order. I am sorry but we cannot exchange items purchased
from another retailer.
Please see our 'Terms' page
if you require further information, or contact
us if you have any queries over our guarantee.